The Qantas subsidiary Jetstar doesn't have a great reputation and so it was with some trepidation that Pam and I decided to take advantage of a special offer from them to fly Auckland-Singapore direct, business class, for a total cost of less than one normal return economy class fare flying S'pore airlines.
We figured that as time wasn't the essence we could afford any delays and, if everything turned to custard, travel insurance would kick in.
Was down in Christchurch and Queenstown last week doing Gods Work and in a 'Oh Bugger' moment picked up the news that Jetstar was pulling out of the Auckland-Singapore route as part of the restructuring of that company.
I thought at best all we could really expect was to get our money back ..... not so. Got back home to Paihia to find an e-mail from Jetstar advising that they had re-booked us on Qantas, business class, flying via Melbourne to arrive in Singapore a few minutes earlier than our original ETA and coming back departing Singapore a couple of hours later. In addition they have given us a $100 gift voucher for our 'inconvenience' ..... some inconvenience going business class on a regular airline.
So, all I can say is well done Jetstar.
Apology for a team
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